Online Selection, Personal Collection

A Croata service that connects the ease of online shopping with the experience of the boutique

Online shopping offers the freedom to choose in your own time. A Croata boutique offers something different - personal contact, the possibility of advice and a space in which the product can be experienced up close. In-store pickup brings these two experiences together. The customer selects the product online and collects the order from a chosen Croata boutique at a convenient time. There is no need to wait for delivery at home, and the customer can be certain that the order has been prepared before arrival.

How in-store pickup works

When completing an online purchase, the customer may select pickup at a Croata boutique where this option is available. Once the order has been confirmed, the product is prepared and sent to the selected boutique. When the order has physically arrived and is ready for collection, the customer receives a notification with the boutique address, opening hours and basic pickup instructions. It is important to wait for confirmation that the order is ready before visiting the boutique.

More than collection

A visit to the boutique may simply be a quick and convenient way to complete an online purchase. It may also be an opportunity for additional advice. The customer can ask about the product, its care and ways of wearing it, compare it with other available pieces or explore gift-wrapping options. When the product is intended as a gift, the Croata team can help ensure that its final presentation is as thoughtful as the selection itself.

Who will find this service especially useful

In-store pickup is a practical choice for customers who do not wish to wait for a courier at a particular address, are often away from home or prefer to collect the product in the city while attending to other commitments. It is also useful for customers who wish to review the order in person, ask for advice or complete the purchase in the calm atmosphere of a boutique. The service is particularly convenient for gifts collected shortly before a specific occasion.

Collecting the order

When visiting the boutique, the customer should bring the order confirmation or other information specified in the pickup notification. The order is kept in the boutique for the period stated in the notification. If the customer is unable to collect it within that time, we recommend contacting the boutique so that the available options can be checked. Exchanges and returns for online orders are handled in accordance with the applicable online purchase terms.