If you wish to change or cancel your order, please contact us within one hour of confirming your order. Our Croata team will assist you with great care to ensure your shopping experience is smooth and enjoyable.

You can purchase a CROATA gift card at any of our boutiques in Croatia, choosing the desired amount with our sales staff. Payment can be made in cash, debit or credit card. The gift card is valid in all CROATA boutiques and on our online shop in EUR regions.

For more information, please visit our Croata Gift Card blog post.

Present your gift card in-store or enter its number at checkout online. You may use the full or partial balance, but gift cards cannot be combined with other discounts. Any excess amount must be paid by another method.

For more details, visit our blog.

We accept credit cards (MasterCard, Visa, Diners), PayPal, KeksPay, Aircash, and cash-on-delivery (Croatia only).

Croatia: Free via DPD. Cash-on-delivery available at no extra charge.

Europe: GLS €30 door-to-door (based on exchange rate at payment). No PO boxes.

International: FedEx $30 door-to-door to 200+ countries. No PO boxes.

Customs duties may apply for shipments outside the EU, per local regulations.

Yes—enter your gift card number at checkout online. Any balance difference can be paid by another method.

Installment payments are not available. We offer cash, debit/credit cards, and gift cards for a secure shopping experience.

After your order is shipped, you will receive an email with a tracking link:

• Croatia: DPD tracking number.
• Europe/International: GLS or FedEx tracking number.

Please contact us at web@croata.hr as soon as possible. We’ll do our best, though changes may not be possible if your order is already processed.

Select “Pick up in store” at checkout and choose your preferred Croata boutique. We will notify you once your order is ready for collection.

Yes, we deliver to most countries worldwide. Shipping cost depends on destination. For details, refer to our delivery page.

We offer standard and express delivery worldwide via GLS and FedEx. Express delivery is available for faster service. Delivery timelines may vary slightly due to market conditions, but we strive for prompt delivery.

Items bought in-store can be returned to any Croata boutique with the original receipt within 30 days if unused, undamaged, and in original packaging.

For online orders, returns are accepted within 14 days of receipt. Return items to:
Ilica 5, 10000 Zagreb, Croatia.

Contact us at web@croata.hr and we’ll send detailed return instructions. The process is quick and easy.

Yes—if the item is not the right size, color, or model, you may exchange it. If the desired item is unavailable, we’ll help you find a suitable alternative.

Each product page includes a size chart. If you’re unsure, contact us at web@croata.hr and our team will assist you.

Yes—add initials or personalized labels in-store. Corporate clients can request custom designs and packaging. Personalization is not available online; please visit our salons.

Croata is known for limited editions and exclusive collections. Ties in series of 1, 4, or 7; scarves in series of 8; many items in small, carefully limited batches. Subscribe to our newsletter or follow us on social media to be the first to know.

Use quality leather sprays and creams. Store products in a cool, dry place away from direct sunlight and humidity.

Ties: dry clean only; untie and hang immediately to preserve shape.
Shirts: wash cold with mild detergent; remove collar stays before washing.

Dry clean only to preserve delicate fabrics. After cleaning, iron on low heat using a protective cloth. Store in dry, ventilated spaces, preferably in protective pouches or boxes.

Follow the care instructions on product labels. Each item includes tailored guidelines for maintenance and storage.

Email web@croata.hr, call +385 1 6457 023, or use the contact form on our website. We aim to respond promptly and professionally.

We typically respond within 24 hours on business days.

Email your order number and issue description to web@croata.hr or veleprodaja@croata.hr. We’ll handle your request with care and efficiency.

Yes—enter the recipient’s delivery address during checkout. You can also include a personalized gift card message.

Yes—luxury and standard gift packaging available. Each item is wrapped with care to reflect elegance and quality. See our Gift Packaging Options blog for details.

Enter your promo code at checkout. All terms and conditions will be listed on the promotions page.

Yes—we offer personalized solutions for weddings, anniversaries, and corporate gifts. Contact us at prodaja@croata.hr and we’ll be happy to help.

Absolutely. We use SSL encryption to protect all sensitive data and partner with trusted payment providers for a safe, worry-free experience—whether you pay by card or other secure methods.