Terms and Conditions
Terms of Use
By using the services provided through our website, you accept these terms of use and all information found therein. If you do not agree with these terms, please do not use this website.
Copyright
All copyrights are reserved. The content and formats of the Croata website are the property of Potomac Ltd., Kaptol 13, Zagreb, Croatia, except for graphic elements not used for commercial purposes. No part of our website’s content may be used or ceded to third parties without our permission, unless for personal use.
Privacy Protection
Any information you provide will be used solely for its intended purpose. Your personal data are fully secured by encryption and server protections. We do not sell, lend, or forward your personal data to any party except as required for our business relationship with you. We reserve the right to use any non-sensitive information for general purposes.
Complaints
Please inform us if you receive a product you did not order or if a product is of substandard quality. If your complaint is justified, return the product within 14 days of receipt, and we will refund the full amount of your order.
Due to individual monitor settings, we cannot guarantee that product colors displayed on your screen exactly match the real product.
Human perception of color, influenced by light reflection and monitor display differences, can also cause variations.
Additionally, factors such as camera capabilities and fabric weaving techniques may result in visual discrepancies between images and the actual product.
Purchase Information
Shopping Information
After you have chosen the products you want to buy, they are safely placed into your cart. The ordered products can be paid by various credit cards (American Express, MasterCard, VISA, Diners) or via PayPal.
Payment / Authorization
All credit card payments are processed in Croatian currency (HRK). The amount charged to your card is calculated by converting our listed price into HRK at the current exchange rate published by the Croatian National Bank. Your bank will then reconvert the HRK amount into your local currency using its own rate, which may result in a slight difference from the price shown on our website.
PayPal payments, however, are processed directly in the currency you selected on our site, ensuring the amount you pay matches the price displayed.
Security
All data you enter during registration and checkout are protected by SSL encryption. SSL converts your information (letters and numbers) into secure bit-code, ensuring it travels safely across the Internet to our servers.
Privacy & Cookie Policy
This Privacy Policy describes how Potomac d.o.o. stores and processes the personal data of our customers, clients and other partners in our Customer Relationship Management (CRM) system.
This notice tells you what to expect when POTOMAC d.o.o., Kaptol 13, 10000 Zagreb, Croatia, OIB: 03367731286 collects personal information about you when you use our services. POTOMAC undertakes to protect your personal data in accordance with all applicable laws, including the GDPR. Your data will be kept in a secure environment with restricted access.
What personal data do we collect?
We collect only the data needed to provide our services:
- Order details: name, billing & delivery addresses, payment data, email, phone number.
- Newsletter: email address.
- Account registration: name, email, password, country, birthdate, marketing preferences.
- Customer care: additional details to resolve orders, deliveries, payments, website or other queries.
- Browsing data: pages visited and interactions on www.croata.com (and account-specific areas if registered).
- Gifts: recipient’s name, delivery address and contact details.
How will we use the information?
POTOMAC uses your data for:
- Actions necessary to conclude and fulfill contracts.
- Compliance with legal obligations.
- Responding to your inquiries and complaints.
- Marketing communications—but only if you’ve given clear consent, and you can opt out at any time.
We share data internally and with trusted partners only as required by law or with your explicit consent.
How long will we keep your data?
Your personal data are retained for as long as necessary to fulfill legal or contractual obligations. Marketing data are kept until you withdraw consent.
What rights do I have?
Under the GDPR, you have the right to:
- Access your personal data.
- Correct, delete, or restrict processing.
- Data portability.
- Object to processing.
Full details and our data-processing policy are available at www.croata.hr.
To exercise your rights, contact:
POTOMAC GRUPA d.o.o., Kaptol 13, 10000 Zagreb
or marketing@croata.hr
Cookie Policy
We use cookies and similar technologies to enhance your experience and understand which content and ads are most useful. You can manage or disable cookies in your browser settings. By continuing to use our site, you consent to our use of cookies in accordance with this notice and our Privacy Policy.
Legal Terms of Use
Refund and Returns
Your Right of Cancellation
You have the right to change your mind, end the contract and receive a refund up to 30 days after you (or someone you nominate) received the Goods. You do not have this right for personalised goods.
To cancel before delivery, notify us by hand or post to Potomac d.o.o., Kaptol 13, 10000 Zagreb, or via the Contact form email, detailing the Goods ordered. We will refund or re-credit you (excluding Express/Premium delivery costs) within 14 days of receiving your cancellation notice.
If you cancel after dispatch or receipt, you must return the Goods in original packaging with all accessories, labels and the invoice. Allow us to collect them within 14 days of your decision. We will refund you via your original payment method and by our least expensive delivery option.
If you delay collection unreasonably, we may charge up to the direct cost of recovery. We may also reduce your refund to reflect any diminished value caused by handling beyond shop-permitted inspection.
Exchange of Goods
Goods must be of satisfactory quality, fit for purpose and as described. If not, you may claim refund, replacement, repair or compensation.
To exchange (non-personalised) Goods, return them within 30 days of delivery in original packaging with all accessories and invoice. Goods must be undamaged and complete. Upon exchange, the original sale is cancelled and set off against the new purchase. Any balance will be refunded or credited; any extra amount will be charged to your card.
Postal exchanges are subject to the same terms. You may not exchange items obtained via a prior exchange.
