Delivery Info
Europe:
Our customers in Europe are provided by "door to door" delivery by GLS. This kind of delivery is quicker and safer for you. From the day your purchase is confirmed by e-mail the delivery to European countries takes 4-7 working days. You can track your shipments through GLS tracking system.
The delivery price is 30€ (price will be calculated in your currency) for all European countries . Regardless of the number of products you purchased, the delivery price remains the same.
We would like to emphasize that deliveries cannot be made to P.O. Box.
International orders:
Our international customers are provided by "door to door" delivery by FedEx. This kind of delivery is quicker and safer for you. Your purchase will be confirmed by e-mail. The delivery to takes 5-8 working days. You can track your shipments through FedEx tracking system.
The delivery price is 30$ (price will be calculated in your currency) for all countries. Regardless of the number of products you purchased, the delivery price remains the same.
We would like to emphasize that deliveries cannot be made to P.O. Box.
Delivery time:
Transit delivery time for Europe is 4-7 working days, and for the rest of the world 5-8 working days.
Terms and conditions
Terms of use
By using the services provided through our web-site you accept the conditions for using and all information found there. If you do not agree with the conditions for using, do not use this web-site.
Copyrights
Copyrights are entirely reserved. Content and formats of the Croata web-site in whole are the property of the Potomac Ltd.. Company, Kaptol 13, Zagreb, Croatia, except for the part of graphic elements not used in commercial purposes. The whole content of our web-site, unless used for personal purposes, cannot be used or ceded to the third parties without our permission.
Privacy protection
Every peace of information you send us will be used exclusively for the purpose it was intended. All your personal data are entirely secure and guaranteed by security measures of encryption and server protection. Be sure that we do not sell, borrow or forward your personal data to any subject except for the business relation between Croata online and you as the user of our services. We reserve the right of using any peace of information of common importance.
Complaints
Inform us if you receive a product you did not order or a product of the substandard quality. If your complaint is justified, send us back the ordered product within 14 days from the day of the receipt and we will recoup the total sum of your order.
We cannot guarantee full consistency of the colour of our product with the colour you see on your computer monitor, taking into consideration the possibility of the individual monitor adjustment.
Also, there are differences in the way human eye perceives the colour which is the result of light reflection from the surface whether in nature or as a result of electronic emission on the monitor display.
In addition, the reasons for variation in visual representation of the product and its real appearance can be technical abilities of digital camera and specifics of weaving techniques of the displayed product.
Purchase Information
Shopping informations
After you have chosen the products you want to buy they are safely placed into your cart. The ordered products can be paid by different Credit cards (American Express, MasterCard, VISA and Diners cards) or via PayPal.
Payment/Authorization
All Credit Card payments will be effected in Croatian currency (HRK). The amount your credit card account will be charged for is obtained through the conversion of the price from your currency into HRK (Croatian Kuna) according to the current exchange rate of the CROATIAN NATIONAL BANK. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
PayPal payments on the other hand will be effected in currency you use on this site. This means that there will be not even slight difference in the amount from the original prices.
Security
We are underlining the fact that all of your data entered during the user registration process are protected with a security server and we are receiving them by SSL. The data are coming to us with the software encryption. The encryption modifies the signs (letters and numbers) into bit codes and that way they safely manage to navigate through the internet.
Privacy & Cookie policy
This Privacy Policy describes how Potomac d.o.o. stores and processes the personal data of our customers, clients and other partners in our Customer Relationship Management (CRM) system.
This privacy notice tells you what to expect when POTOMAC d.o.o., Kaptol 13, 10000 Zagreb, Croatia, OIB: 03367731286 (hereinafter: POTOMAC) collects personal information about you when you use our services. POTOMAC undertakes to protect your personal information when using our services. Whenever you provide such information, your data will only be used in accordance with all applicable data protection laws, including the General Data Protection (GDPR). Your data will be kept in a secure environment and the access will be limited.
- We promise collecting, using, and storing your personal information in a safe manner.
- We promise to use your personal information only for specific purposes.
- We promise to inform you of the way we use your information and to whom we provide them.
What personal data do we collect?
The personal information we collect is related to the reason for the collection. In most cases it is about basic personal information such as: name and surname, address, e-mail, date of birth, signature, contact details, etc.
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.croata.com, or shop in our physical stores if you have filled out and gave your consent on a paper document. a) We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order. b) We collect your email address when you sign up to receive our newsletter. c) If you register for a Croata account, we collect your name, email address, password, country, day and month of birth and additional information about your marketing preferences. d) When you contact our Customer Care Team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries. e) We collect and process data about your browsing on www.croata.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website. f) If you are a customer of www.croata.com, or our physical stores and you have given us your consent, we collect and process your personal data for direct marketing activities. g) If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.
How will we use the information we collect?
POTOMAC will use your personal information for several purposes, including the following:
- For the prior actions necessary to conclude the contract.
- For the purpose of concluding and fulfilling the contract on the use of our products and services.
- For the fulfilment of legal obligations in accordance with positive legal regulations.
- To provide feedback on your inquiries and complaints.
- To send you marketing communications about our company's products and services. We will only do so if you give us a clear consent to that. The legal justification for sending marketing notices about our products and services is that you have given a clear consent to using your personal information for that purpose. You always have control over your data, and you can opt out of receiving marketing notifications the same way you agreed and agreed.
We will keep your information within our company and our confidential third parties, except where disclosure is provided by law, eg to state bodies and law enforcement agencies.
Some of our trusted partners with whom we share your personal information include companies from our group. Our legitimate interest in this transfer is to provide you with a better and more complete service. Since we are responsible for your personal information, we always ensure that your data remains secure and secure when uploading.
How long will we keep your data?
Your personal data will be kept in the period necessary to meet obligations under the law, contract or in accordance with the foreseen purposes of the collection.
Your personal information for marketing communications will be kept in the period of your privation.
What rights do I have over my personal information?
According to the General Data Protection Regulation you have the right to:
- Access your personal information by setting up access requests.
- Correct, delete, or restrict processing of your data if it is justified
- Data transfer
Right to Objection
Detailed information on the categories of personal data, the purpose of collection and legal basis, and your rights are contained in our Ordinance on the processing and use of personal data available on our official website: www.croata.hr
To exercise your rights, contact us at:
POTOMAC GRUPA d.o.o., 10 000 Zagreb, Kaptol 21
or
via e-mail address: marketing@croata.hr
COOKIE POLICY
At Potomac, we respect your concerns about privacy and value the relationship that we have with you.
We use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use allow our website to work and help us to understand what information and advertising is most useful to visitors.
Let us know if you have any questions by submitting us a request through the “Contact Us” form in the footer of our website.
Any personal data provided to or collected by Potomac d.o.o. via cookies and other tracking technologies is controlled by Potomac Grupa d.o.o..
By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Policy.
Legal Terms of Use
REFUND AND RETURNS
YOUR RIGHT OF CANCELLATION
You have the right to change your mind, end the contract and receive a refund up to the end of 30 days after you (or someone you nominate) received the Goods. You do not have a right to change your mind in respect of personalised goods.
To exercise your right of cancellation before the Goods have been delivered to you, you must give notice to us by hand or post to Potomac d.o.o. , Kaptol 13, 10000 Zagreb or by sending us an e-mail in the Contact form, giving details of the Goods ordered and (where appropriate) their delivery. We will fully refund or re-credit you (excluding the cost of Express or Premium delivery) not later than 14 calendar days after the day on which we have received notice from you about your decision to cancel the order.
If you change your mind and end the contract for any reason after the Goods have been dispatched to you or you have received them, you must return them to us. You will be responsible for returning the Goods in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the original invoice. You must allow us to collect the Goods within 14 days of telling us you have changed your mind and wish to end the contract. We will refund you the price you paid for the Goods by the least expensive delivery method we offer. We will refund you by the method you used for payment. We will make any refunds due to you as soon as possible.
If you do not permit collection of the Goods as required under these Conditions within a reasonable time after notifying us of your decision to cancel the Contract, we may charge you a sum not exceeding the direct cost of recovering those Goods.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
EXCHANGE OF GOODS
When you buy goods from any retailer, the goods must be of satisfactory quality; fit for their purpose; and as described. If they do not meet these standards, you will be able to claim a refund or replacement or repair and/or compensation from the retailer. If there is a problem with your Goods, please let us know by contacting us via Contact form or via e-mail web@croata.hr. In addition to your legal rights, and your rights to cancel as set out above, we operate an exchange policy for our customers in respect of items delivered (other than Personalised Goods), subject to the following conditions: Within 30 days following the date of delivery / collection, you may choose to exchange the items in question, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice. In order to proceed with the exchange, the returned item(s) must be placed in their original packaging with a copy of the invoice attached. No exchange will be offered for Goods that are returned by the Customer incomplete, damaged or soiled. You must take reasonable care of the Goods if you wish to exchange them In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card. In the event that Goods are exchanged by post, the new sale will be subject to these Conditions. Please note that you will not be permitted to exchange Goods which you have received as a result of the completion of a prior exchange.
CROATA stores
ZAGREB
Croata Store, Ilica 5 (Oktogon passage), 10 000 Zagreb
Tel. +385 (1) 645 7052, oktogon@croata.hr
Working hours: mon-fri 9am-8pm; sat: 9am-3pm
Croata Store, Av. Dubrovnik 16, 10 000 Zagreb (shopping centar AVENUE MALL - level 1)
Tel. +385 (1) 645 7051, avenuemall@croata.hr
Working hours: mon-sat 9am-9pm; sun 10am-9pm
Croata Store, Vice Vukova 6, 10 000 Zagreb (shopping centar ARENA)
Tel. +385 (1) 645 7050, arena.centar@croata.hr
Working hours: mon-sun 9am-9pm
Croata Store, Ulica Alfreda Nobela 4, Sop, Sesvete-Kraljevac, 10 361 Zagreb (CROATIA DESIGNER OUTLET)
Tel. +385 (1) 6457 080, designer.outlet@croata.hr
Working hours: mon-sun 10am-9pm
VARAŽDIN
Croata Store, Ulica Ivana Kukuljevića 2, 42 000 Varaždin
Tel. +385 (42) 629 288, varazdin@croata.hr
Working hours: mon-fri 8am-8pm, sat 8am-1pm
SPLIT
Croata Museum Concept Store, Krešimirova ulica 11 (Peristil), 21 000 Split
Tel. +385 (21) 582 528, peristil@croata.hr
Working hours: mon-sun 9am-8pm, sat 9am-6pm
DUBROVNIK
Croata Museum Concept Store, Pred dvorom 2 (Old town) , 20 000 Dubrovnik
Tel. +385 (20) 641 066, dubrovnik@croata.hr
Working hours: mon-fri 9am-8pm, sat 9am-8pm
ZADAR
Croata Museum Concept Store, Jurja Barakovića 5 (Cedulin palace) , 23 000 Zadar
Tel: +385 (23) 207 079, zadar@croata.hr
Working hours: mon-sat 9am-4pm, sat 9am-1pm
OSIJEK
Croata Museum Concept Store, Trg Ante Starčevića 5, 31 000 Osijek
Tel: +385 (31) 586 505, osijek@croata.hr
Working hours: mon-fri 8.00-3pm, sat 8am-12.00